Refund policy
Last updated: November 1, 2026
Returns and cancellations
Return eligibility is subject to photograph evidence of product defect and eligibility is at the degression of Sapphire Studio. Due to the nature of crochet, each product has been handmade and naturally each product will differ, for this reason we do not accept returns unless there is an inherent fault with the product.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Orders delivered to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
You can request cancellation or removal of items from your order until the item is shipped.
Orders delivered to all other locations
Contact us to ask about return options and how to start a return.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at imanihafeez@hotmail.com or use the contact details in our contact information policy.